Returns & Exchanges
At Merach UK, we stand by the quality of our fitness equipment and offer a 30-day hassle-free return policy to ensure you are completely satisfied with your home workout experience. If your machine isn't the perfect fit, we are here to assist you with a smooth return or exchange process.
Initiate Your Request
Contact our dedicated support team at [email protected] within 30 days of delivery with your order number and reason for return.
Prepare the Equipment
Ensure the item is disassembled and placed back in its original packaging, including all manuals, tools, and hardware kits provided.
Schedule Collection
Once approved, we will coordinate with our specialist couriers to schedule a convenient pickup time for your fitness equipment from your address.
Inspection and Refund
After our warehouse team inspects the returned unit, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing